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Refund & Return Policy
RETURN POLICY
We want you to fall in love with your purchase and we constantly strive to provide the highest quality products possible. We do not accept RETURNS and EXCHANGES except for the reasons listed below. If the product you purchased contains one of the reasons listed below, you can contact us through any of the communication channels below for a RETURN & REFUND or EXCHANGES within 7 days from the date of receipt of your order.
TERMS OF RETURN AND EXCHANGE
- Quality problems of the product:
If a part of the product is missing, damaged, torn, sewing error, discolored,
- Wrong shipping of the product:
If the product is sent differently from the desired product.
If the size of the product is wrong (If you ordered an M and got a size L or S)
- Sizing issue:
If there is an item sizing error (not according to the item size guide), you can contact us with proof so we can proceed with the return.
- Goods must be returned within 7 days of receipt.
- The product must be unworn and unwashed.
- All original tags of the merchandise must be attached.
When starting the Return and Exchange Process, customers must prove the reason for the product listed above. Proof can be made using photographs or video that clearly show the fault of the product.
Customers can initiate the return process by contacting us through any of the communication channels below.
RETURN & REFUND or EXCHANGE TIMING
Your product will be inspected for a maximum of 3 days after the return or exchange process has been initiated. At the end of the 3rd day at the latest, your return or exchange process will be answered.
You can return your product for a refund to a different product or original payment method. The actual shipping cost (if any) is non-refundable in most cases.
- Please note that we do not provide shipping labels on returns.
- Return shipping costs belong to our customers.
- Import duties/duties and customs fees are non-refundable.
RETURN & REFUND PROCESS
To return or exchange a product, please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or product you want. (We cannot guarantee that all items and sizes will be in stock for exchange.)
- Mail your return via e-mail to the address provided to you.
- Once your return has been received, your new items will be shipped at no additional cost or we will issue your refund.
- A tracking number is required after sending it back. Otherwise, the order will lose the return service.
Refunds will be processed approximately 5 to 7 business days after we receive your return. (We recommend contacting your bank)
Thank you to everyone who shopped from MIGGON and supported us. From Small Beginnings to Global Fashion – MIGGON, We Rise Together!
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Shipping Methods
Thank you for choosing miggon.com for your clothing needs. We offer various shipping methods to ensure your order arrives safely and promptly. Please review the shipping methods below:
- Standard Shipping:
- Delivery Timeframe: 12-25 business days
- Shipping Fee: Free
- Description: Our standard shipping method provides reliable delivery within a reasonable timeframe. This method is suitable for customers who prefer a cost-effective shipping option and are not in urgent need of their order.
- Expedited Shipping:
- Delivery Timeframe: 10-18 business days
- Shipping Fee: $5.25
- Description: For customers who require faster delivery, we offer expedited shipping. This method ensures quicker transit times and is ideal for those who want their shoes delivered promptly.
- Express Shipping:
- Delivery Timeframe: 6-15 business days
- Shipping Fee: $8.60
- Description: We offer Express shipping to customers outside our domestic shipping zones. Please note that international shipping times can vary depending on customs clearance and local postal services.
| SHIPPING METHOD | SHIPPING TIME | SHIPPING FEE |
| Free Shipping | 12-25 business days | Free |
| EU Standard Shipping | 10-18 business days | $5.25 |
| Express Shipping | 6-15 business days | $8.60 |
- Order Processing Time:
- We strive to process and ship orders as quickly as possible. Orders are typically processed within 2-3 business days, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional periods.
- Tracking and Notifications:
- Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the designated carrier’s website. We also send notifications to keep you informed about the status of your order.
- Shipping Charges:
- Shipping charges are calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed at the checkout before you complete your purchase.
- Shipping Restrictions:
- Please note that certain items may be subject to shipping restrictions based on their size, weight, or destination. In such cases, we will notify you and provide alternative options if available.
- Address Accuracy:
- It is essential to provide accurate and complete shipping information to ensure the successful delivery of your order. Miggon.com is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
- Delivery Issues:
- In the rare event that your order is lost, damaged, or undelivered, please contact our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.
- Contact Information:
- If you have any questions or need further assistance regarding our shipping methods, please contact us at Email: [email protected]
Please note that this Shipping Methods policy is subject to change without prior notice. It is your responsibility to review and understand our policy each time you make a purchase from miggon.com.
Please contact us for help at
For Return & Refund: [email protected]
General Inquiries: [email protected]
Working Hours: (Mon – Fri, 9 am – 10 pm EST)
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